When Technology Undermines Hospitality & By Mandy Murry
When Technology Undermines Hospitality – By Mandy Murry – Image Credit Unsplash+ In the summer of 2025, traveling on business, I checked into a U.S. boutique hotel that promised cutting-edge hospitality: a 100% automated operation. No front desk, no humans – just email confirmations, entry codes, text messages, and chatbots. What could possibly go wrong? …
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