The list of problems caused by the Windows 11 24H2 update just keeps getting longer and longer. Not only is it causing blue screen crashes and making mouse cursors disappear, but the update also leaves behind a massive cache of undeletable files in its wake.
And now, according to Windows Report, the annual 2024 update to Windows 11 is interrupting internet connections.
One affected user wrote the following in a Microsoft forum post:
“After updating to the new [Windows 11 24H2], some computers experienced network problems with both cable and Wi-Fi. They connect but do not get network access and get an IP address starting with 169… resulting in no internet or network connection. I have updated the drivers and firmware and reset the network settings. The MAC addresses of the devices have not changed. Does anyone know what could be causing this?”
Several other users promptly replied that they were experiencing the same. Updating drivers/firmware and resetting network settings both failed to resolve the problems. These internet connection issues occur on both private computers and on Windows 11 PCs connected to servers.
In addition, some users report that their Windows 11 systems were still able to connect to the internet without issue after the first restart following the installation of 24H2, but started experiencing internet connectivity issues after the next restart.
What you can do if you’re affected
If the Windows 11 2024 Update is causing you internet connectivity problems, there’s only one solution as of this writing: undo the update and roll back to Windows 11 23H2.
A rollback appears to solve the issue in most cases, but there’s also a chance this workaround won’t work. As one user said: “We tried rolling back to 23H2, but it didn’t work. So far we have ‘burnt’ several machines requiring a complete rebuild from scratch. We are blocking 24H2.”
We have an article explaining how to roll back Windows 11 updates. But before you do that, first read the various user reports here.
Further reading: The best changes in the Windows 11 24H2 update
This article originally appeared on our sister publication PC-WELT and was translated and localized from German.