Illustration by Daniel Liévano
Currently, inefficiencies in healthcare practices can frustrate patients and lead to unnecessary pre-surgical tests or boilerplate after-visit instructions, among other issues. Personalized health care is a promising fix, but needs smart processes using automation and AI tools to reach its potential. Steps toward this goal include ensuring that the right building blocks are in place, and then focusing on high-volume, high-impact processes and the gathering of quality data through consistent processes. Eventually, we can get our healthcare to the same level of personalization that we enjoy today with online shopping or banking.
Now that electronic health records (EHRs) are ubiquitous, why does every other industry still leave healthcare in the dust when it comes to personalization? Nobody knows more about us than our healthcare providers, but they don’t often leverage that electronic information to help their patients — or themselves. What will it take to make healthcare at least as personalized as our Amazon product recommendations?
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