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The messaging software company Slack sees massive potential in generative AI and large language models, allowing more automation to improve workplace productivity and efficiency, said Steve Wood, Slack’s SVP, product management at the VentureBeat Transform 2023 conference on Tuesday. 

“For me, I think automation, integration and AI are going to have a profound impact on how we experience software going forward,” Wood said in his panel discussion with Brian Evergreen, founder and CEO of the Profitable Good Company, a leadership advisory firm.

Launched as a startup in 2013 by former Flickr founder Stewart Butterfield and acquired by Salesforce for nearly $30 billion in 2021, Slack has embraced automation technologies and leveraged large language models (LLMs) from OpenAI and Anthropic to more efficiently summarize busy channel activity in the instant messaging platform. It also generates new work flows from the contextual information found in a company’s online discussion. 

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