AI and machine learning
by Jaya Prakash (Jay) Kaza, Doug J. Chung, Candace Lun Plotkin, Siamak Sarvari, Jennifer Stanley and Maria Valdivieso
September 15, 2025
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Summary.
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Imagine creating a perfect replica of your top-performing sellers—but instead of someone whose capacity for work is limited by time and geography, this replica can work alongside human sales reps continuously. These autonomous personal agents can identify, nurture, and even close deals by engaging customers across channels. Their power lies not just in executing tasks, but in thinking ahead: anticipating next steps, adapting to changing market conditions, integrating across systems, and continuously learning.
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