Troubleshooter steps in as Capita and civil service bosses apologise for pension scheme problems
pxl.store – stock.adobe.com High volumes of customer calls, backlogs and complex requests blamed for shaky start to life on civil service pension scheme for Capita By Karl Flinders, Chief reporter and senior editor EMEA Published: 29 Jan 2026 12:50 An HMRC troubleshooter is stepping in to lead an “urgent recovery plan” as the civil service …