When the Best Leadership Skill Is Just Being Present

When Alex walked into my office and said she was overwhelmed, I thought: OK, she needs my help. She needs answers. I listened, asked a few clarifying questions, and then did what I’ve been trained to do—fix it. I grabbed a pen, broke the problem into parts, and offered strategies: delegating more, calendar blocking, prioritization. I could see she was struggling, and I wanted to be useful.